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Operations Process Doc

Document a business process — flowcharts, RACI, and SOPs. Use when formalizing a process that lives in someone's head, building a RACI to clarify who owns what, writing an SOP for a handoff or audit, or capturing the exceptions and edge cases of how work actually gets done.

by @anthropics · Apache 2.0 New

What this skill does

Turn the workflows in your head into clear process documents that anyone on your team can follow. You get a complete guide showing who owns each step, how the work flows, and what to do when exceptions happen. Use this when you are ready to delegate tasks, onboard a new hire, or simply formalize how your business operates.

Anthropic · Productivity
view on github ↗

name: process-doc description: Document a business process — flowcharts, RACI, and SOPs. Use when formalizing a process that lives in someone’s head, building a RACI to clarify who owns what, writing an SOP for a handoff or audit, or capturing the exceptions and edge cases of how work actually gets done. argument-hint: ""

/process-doc

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Document a business process as a complete standard operating procedure (SOP).

Usage

/process-doc $ARGUMENTS

How It Works

Walk me through the process — describe it, paste existing docs, or just tell me the name and I’ll ask the right questions. I’ll produce a complete SOP.

Output

## Process Document: [Process Name]
**Owner:** [Person/Team] | **Last Updated:** [Date] | **Review Cadence:** [Quarterly/Annually]

### Purpose
[Why this process exists and what it accomplishes]

### Scope
[What's included and excluded]

### RACI Matrix
| Step | Responsible | Accountable | Consulted | Informed |
|------|------------|-------------|-----------|----------|
| [Step] | [Who does it] | [Who owns it] | [Who to ask] | [Who to tell] |

### Process Flow
[ASCII flowchart or step-by-step description]

### Detailed Steps

#### Step 1: [Name]
- **Who**: [Role]
- **When**: [Trigger or timing]
- **How**: [Detailed instructions]
- **Output**: [What this step produces]

#### Step 2: [Name]
[Same format]

### Exceptions and Edge Cases
| Scenario | What to Do |
|----------|-----------|
| [Exception] | [How to handle it] |

### Metrics
| Metric | Target | How to Measure |
|--------|--------|----------------|
| [Metric] | [Target] | [Method] |

### Related Documents
- [Link to related process or policy]

If Connectors Available

If ~~knowledge base is connected:

  • Search for existing process documentation to update rather than duplicate
  • Publish the completed SOP to your wiki

If ~~project tracker is connected:

  • Link the process to related projects and workflows
  • Create tasks for process improvement action items

Tips

  1. Start messy — You don’t need a perfect description. Tell me how it works today and I’ll structure it.
  2. Include the exceptions — “Usually we do X, but sometimes Y” is the most valuable part to document.
  3. Name the people — Even if roles change, knowing who does what today helps get the process right.

Install this Skill

Skills give your AI agent a consistent, structured approach to this task — better output than a one-off prompt.

npx skills add anthropics/knowledge-work-plugins --skill operations
Download ZIP

Official Anthropic skill. Need a walkthrough? See the install guide →

Works with

No terminal needed — Claude.ai works by pasting the skill into custom instructions.

Details

License
Apache 2.0
Source file
show path operations/skills/process-doc/SKILL.md
operations process-doc knowledge-work-plugin