Operations Process Doc
Document a business process — flowcharts, RACI, and SOPs. Use when formalizing a process that lives in someone's head, building a RACI to clarify who owns what, writing an SOP for a handoff or audit, or capturing the exceptions and edge cases of how work actually gets done.
What this skill does
Turn the workflows in your head into clear process documents that anyone on your team can follow. You get a complete guide showing who owns each step, how the work flows, and what to do when exceptions happen. Use this when you are ready to delegate tasks, onboard a new hire, or simply formalize how your business operates.
name: process-doc
description: Document a business process — flowcharts, RACI, and SOPs. Use when formalizing a process that lives in someone’s head, building a RACI to clarify who owns what, writing an SOP for a handoff or audit, or capturing the exceptions and edge cases of how work actually gets done.
argument-hint: ""
/process-doc
If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.
Document a business process as a complete standard operating procedure (SOP).
Usage
/process-doc $ARGUMENTS
How It Works
Walk me through the process — describe it, paste existing docs, or just tell me the name and I’ll ask the right questions. I’ll produce a complete SOP.
Output
## Process Document: [Process Name]
**Owner:** [Person/Team] | **Last Updated:** [Date] | **Review Cadence:** [Quarterly/Annually]
### Purpose
[Why this process exists and what it accomplishes]
### Scope
[What's included and excluded]
### RACI Matrix
| Step | Responsible | Accountable | Consulted | Informed |
|------|------------|-------------|-----------|----------|
| [Step] | [Who does it] | [Who owns it] | [Who to ask] | [Who to tell] |
### Process Flow
[ASCII flowchart or step-by-step description]
### Detailed Steps
#### Step 1: [Name]
- **Who**: [Role]
- **When**: [Trigger or timing]
- **How**: [Detailed instructions]
- **Output**: [What this step produces]
#### Step 2: [Name]
[Same format]
### Exceptions and Edge Cases
| Scenario | What to Do |
|----------|-----------|
| [Exception] | [How to handle it] |
### Metrics
| Metric | Target | How to Measure |
|--------|--------|----------------|
| [Metric] | [Target] | [Method] |
### Related Documents
- [Link to related process or policy]
If Connectors Available
If ~~knowledge base is connected:
- Search for existing process documentation to update rather than duplicate
- Publish the completed SOP to your wiki
If ~~project tracker is connected:
- Link the process to related projects and workflows
- Create tasks for process improvement action items
Tips
- Start messy — You don’t need a perfect description. Tell me how it works today and I’ll structure it.
- Include the exceptions — “Usually we do X, but sometimes Y” is the most valuable part to document.
- Name the people — Even if roles change, knowing who does what today helps get the process right.
Install this Skill
Skills give your AI agent a consistent, structured approach to this task — better output than a one-off prompt.
npx skills add anthropics/knowledge-work-plugins --skill operations Official Anthropic skill. Need a walkthrough? See the install guide →
Works with
No terminal needed — Claude.ai works by pasting the skill into custom instructions.
Details
- Category
- Productivity
- License
- Apache 2.0
- Author
- @anthropics
- Source
- GitHub →
- Source file
-
show path
operations/skills/process-doc/SKILL.md